Payment Policy

Thank you for shopping with CLOTHESVY! We’re committed to providing you with a secure, transparent, and seamless checkout experience.

Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay (where available)

All payments must be authorized at checkout.

Currency

All product prices are displayed and processed in US Dollars (USD $).

Payment Security

Your payment details are protected using SSL encryption and processed securely via Shopify Payments.
CLOTHESVY does not collect or store your card or banking information directly.

Billing Information Accuracy

To ensure a smooth checkout process, please:

  • Provide complete and correct billing details.
  • Use an accessible email address for order and payment confirmations.
  • Ensure your payment method is valid and authorized.

Taxes

Applicable U.S. sales tax may be added at checkout based on your shipping address and local tax regulations.

Currency Conversion

If your payment method is linked to a non-USD account, your bank may apply conversion rates or fees. CLOTHESVY is not responsible for any additional charges related to currency conversion.

Payment Timing

Payment is required in full at the time of purchase.
Orders will only be processed and shipped once payment has cleared.

Failed or Declined Payments

If your payment is declined:

  • Double-check your payment details.
  • Try a different method.
  • For unresolved issues, contact your bank directly.

Orders with unresolved payments may be automatically cancelled.

Payment Verification & Fraud Prevention

To prevent fraud, we may:

  • Contact you for payment verification.
  • Cancel any suspicious or unverified orders at our discretion.

Unauthorized Transactions

If you suspect unauthorized payment activity related to CLOTHESVY:

  • Contact your card issuer immediately.
  • We will fully cooperate with their investigation process.

Refunds

Approved refunds for returned items will:

  • Be issued to your original payment method
  • Be processed within 10 business days of return approval
  • Follow your bank’s standard processing timelines

Order Cancellation Due to Non-Payment

Orders not paid at checkout or within 24 hours may be cancelled automatically.
To proceed with your purchase, please place a new order if cancellation occurs.

Contact Us

👉 Note: US calls are answered during overlapping hours.